Monday, January 25, 2021

RMGroup offers best-in-class service and support to customers throughout the UK

Leading robotics and automation specialists, RMGroup, prides itself in offering its customers the best service and support provision throughout the UK.

Consisting of a network of highly trained mechanical, electrical and control systems engineers, the Newtown-based manufacturer maintains that, even while adhering to current coronavirus restrictions, it can respond to any service or support requirement across the length and breadth of the country in the shortest possible lead time. RMGroup’s service engineer locations are based at: Leominster, Oxford, Colchester, Newark, Newtown and Brecon.

From their 50,000 sq ft mid-Wales factory, RMGroup designs, manufactures and supplies a wide range of manual and automatic packaging machinery, packaging systems and robotic automation to a customer base spanning food & beverage, horticultural, aggregates, chemicals and agricultural industries.

The company’s service packages cover a wide-ranging toolbox of support options and can be configured to suit customers’ equipment and requirements.

Typically, with a service contract in place, their customers will benefit from a 24/7 rapid response, UK-wide technical support and preventative maintenance visits to suit, including testing and advice on programming, fault-finding and diagnostics.

All RMGroup engineers are multi-skilled and have extensive knowledge of all makes and models of packaging machinery, robotics, wrappers and weighers – they can also assist with other makes of equipment if required.

For additional reassurance and peace of mind, RMGroup provide free remote monitoring equipment as standard on all of their high-end products.

As an internet-based remote access tool, RMGroup’s eWON system allows the company to remotely monitor customers’ equipment, thereby having the ability to diagnose and respond to any breakdowns or problems that may affect the customer and cause expensive downtime.

“We are confident that our service and support packages provide customers throughout the UK with the very best levels of our attention at all times,” said Rosie Davies, group director, RMGroup.

“In an increasingly disconnected world, it’s crucial for businesses to know that their equipment is being looked after, monitored and that any issues will be quickly rectified.

“The RMGroup offers a full range of service products to its customers – and with engineers based across the country, we can provide a reactive response service at very short notice, even despite travel and lockdown restrictions caused by the current pandemic.

“Needless to say, all RMGroup engineers are fully trained to operate within government guidelines and site procedures during this difficult time.”

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