< Previous10 Food & Drink Internationalwww.fdiforum.netNPDDeliveringcutting-edgecommerciallysuccessful NPDLearn how to appeal to retailers and consumers with exciting,next-level propositions based on the latest emerging trends. Allby visiting the NPD Conference at One America Square,London on the 15th October. This one-day industry led event will feature incredibleopportunities to listen to someof the biggest names in theindustry speak about NPD.With speakers from Nestle,Innocent, ASDA all the waythrough to Quorn, learn notonly from those designing newproducts on a daily basis, butthose with the purchasingpower at some of the biggestretailers. The targeted seminars at theevent focus on tops such as howto capitalise on tomorrow’strends, what you need to know about shopper habits, how toalign your products with retailer expectations as well as the insand outs of developing and launching successful propositions ona small budget.As Newby Groves, Head of Marketing Innovation and BrandDevelopment at Quorn quotes, “We need to think outside thebox to deliver truly innovative products with are ultimately,commercially successful. This is the debate I’ll be encouragingamongst food and drink brands and retailers at this unique, one-day conference.” The NPD Conference is an event written by NPDprofessionals, for NPD professionals. To find out more visit www.npdfoodconference.com –but remember, there are limited spaces available atthe conference, so book online or call 02034 792 299or email bookings@npdfoodconference.com “We need to thinkoutside the box todeliver trulyinnovative productswith are ultimately,commerciallysuccessful.”10_Layout 1 24/08/2015 09:34 Page 1Ishida versatility is a great partner for newonion businessThe versatility and capability of the IshidaCCW-RS-214 multihead weigher is beingdemonstrated at Netherlands-based OnionSpecialties International BV, where twonewly-installed models are packing crispyfried onions into packs varying from 200gbags to 12.5 kilo sacks, currently handlingup to 80 tonnes every week.“The weighers have proved to beextremely consistent and reliable,” says MrSchot, Managing Director for Onion Specialities. “They are very easy to operate with set-up andchangeovers carried out at just the touch of a button. My perception is that they are just that littlebit better than the competition.”Typical speeds for 200g and 500g bags are around 100 and 70 per minute respectively withaccuracy to within 0.5g of target weight. The weighers are operating well within their capacity and are therefore able to support the business as it continuesto grow and expand.Food & Drink International 11www.fdiforum.netCSi launches new palletiser with integratedstretch wrapperCSi, a global leader in end-of-line palletising systemshas redesigned its popular i-Pal robot palletiser toinclude an integrated stretch wrapper. The i-Pal,already a highly successful product with itsfully modular and plug and play design allowsthe customer to configure the palletiser tohis/her own needs. With the new additional features of fullyautomatic stretch wrapping integrated into thei-Pal robot palletiser, the unit can now handleup to 35 cases per minute and 40 fullywrapped pallets per hour. The use of high quality components guarantees first class technicalreliability and its compact design requires minimum floor space. The concept brings not only extrasavings but also guarantees an increase in OEE.CSB-System meets all requirementsfor freshnessIndustry-specific software fromCSB-System has enabled leadingGerman fresh food producerKugler Feinkost Gmbh to achievethe required high levels of efficientproduction, effective quality controland comprehensive traceability.The system helps to control andmonitor the entire process frominitial customer orders to finaldelivery.Based in Parsdorf andemploying over 260 staff in itsstate-of-the-art production facility,the family-owned Kugler Feinkostproduces around 10,650 tons ofdeli salads, antipasti and convenience products every year. With all productscreated without the use of preservatives, smooth production and logisticprocesses are essential, since raw materials and ingredients must arrive ondemand and in time. Seamless traceability is also mandatory. The CSB-System software is able to meet all the requirements. “CSB-System’s IT supports and optimises our processes. It enables us toproduce and deliver our goods in a fast, reliable and flexible manner,”explains Managing Director Oliver Kugler. “If you place your orders beforenoon you can receive your goods the next day.”Steuben Foods opts for high-speedfilling technology from SIG Combibloc Steuben Foods, one of the United States’ leading companies in the fieldof aseptic filling of low-acid foods and beverages, has now opted for fillingtechnology from SIG Combibloc. The CFA1224-36 high-speed fillingmachine from SIG Combibloc can aseptically fill 24,000 small-format cartonpacks combiblocXSlim per hour – an innovation for the US market.The high-speed filling machine technology from SIG Combibloccombines high output with performance and flexibility. combiblocXSlim isavailable in volumes of 80, 90, 100, 110, 125, 150 and 180 ml. All volumescan be filled on a single machine, andswitching between the different fillingvolumes takes just minutes. There is noneed to change machine parts, and themachine does not have to be resterilisedafter switching volumes. Jeffrey Sokal, Senior VicePresident at Steuben Foods: “We’reproud to be in partnership withSIG Combibloc,enabling us toincludecombiblocXSlim inour productportfolio.”Pumping peanut buttermade easy usingMasoSine SPS200Faced with a failing progressive cavity pump whentrying to transfer peanut butter from the grinder to aholding tank, a reputable food plant in Pretoria,South Africa, has found a far more reliable and costeffective solution in a MasoSine SPS200 processpump from Watson-Marlow Fluid Technology Group.The peanut butter manufacturer was advised toconsider MasoSine technology by the grindermanufacturer, and a SPS200 was duly installed inApril 2014. The pump was immediately set to workpumping 250,000 cP viscosity peanut butter at a rateof 1000 l/hr (85C, against ±9 bar).To date, the Pretoria peanut butter plant reports thatthe MasoSine SPS200 has been pumping successfullywith minimum downtime. In fact, the pump has offeredconsiderable savings over the maintenance costsencountered previously with the progressive cavitypump. This is due to the pump’s simple design, withone shaft, one rotor, one seal and no timing gears. 11_Layout 1 24/08/2015 09:34 Page 112 Food & Drink Internationalwww.fdiforum.netNew in carton packs from SIGCombibloc: ‘Sunkist’ smoothies withbits of fruit Drinksplus beverages containing pieces of real fruit are wellreceived – in Korea, for instance. Korean producer HaitaiBeverage has now launched two ‘Sunkist’ brand premiumsmoothies in the aseptic carton pack combiblocMini 200 ml. Partof the ‘My Real Smoothie’ range, the drinks are available inApple/Mango with apple bits, and Strawberry with peach bits. Thepieces of fruit give the smoothies a very special texture andauthenticity, and offer an unusual drinking experience. Thebeverages are made possible using the drinksplus technologyfrom SIG Combibloc.The drinksplus technology allows manufacturers to aseptically fill innovative products with up toten per cent natural particulate content in carton packs, using standard filling machines from SIG Combibloc for beverages. This opens up the possibility tocreate a wealth of innovative on-trend products, quickly and cost-efficiently. To produce drinksplus products, the standard filling machines for beverages aresimply fitted with an upgrade set that includes valves, valve stems and filling nozzles.combiblocXSlim from SIG Combibloc: smallcarton, grand entrance It is the smallest one, but it is making a grand entrance: the carton pack combiblocXSlim fromSIG Combibloc, available in volumes of 80, 90, 100, 110, 125, 150 and 180 ml, is shaping up to bea best-seller. In Asia, the USA and Africa, the carton pack has been very well-received.“Globally, small-format beverage packaging in volumes below 200 ml has enjoyed high growthrates for a number of years – particularly in the Asia region, South America and the Middle East.And there’s a clear positive trend for the future, too.” says Oliver Ihloff, Product Manager forcombiblocXSlim.With combiblocXSlim, SIG Combibloc has brought out a packaging solution that perfectlyaccommodates this market trend. All seven combiblocXSlim volumes can be filledusing a single CFA 1224-36 filling machine and this can be done ata high-speed output of up to 24,000 carton packs perhour. For carton packswith the same basedimensions, switchingbetween different fillvolumes takes justminutes.Heartsease Farm launchnew pressé flavour Heartsease Farm has beenbusily concocting deliciousflavour combinationsthroughout summer, and islaunching a new, utterlydelicious flavour pressè -Apple and Rhubarb.Made with all naturalingredients, this mouth-watering new flavour hasbeen made to a traditionalrecipe, using only the bestavailable ingredients,blended with their own springwater from the farm in Wales. The fresh sweet appleprovides a piquant sensation,following with a subtle finishof sharp rhubarb making fora truly refreshingcombination. The sparklingbeverages are available in330 ml or 750ml glassbottles. Heartsease Farm wasfounded by William Watkins in 1996 to produce softdrinks at his family farm in Mid Wales. The Watkinsfamily have farmed at Heartsease since 1903. WilliamWatkins commented on his new, premium pressédrinks range, stating: “Our exciting, new, HeartseaseFarm range of drinks reflects the heritage of the farmand our passion for great flavours.”Fentimans and Hollows:Gluten free alcoholicginger beerBotanical drinks company Fentimans Ltd hasjust re-launched its alcoholic ginger beer - Hollows- with a new gluten free label.Although the product has always been glutenfree, it has never been advertised as suchpreviously. This alcoholic version of thecompany’s signature ginger beer has beenavailable for many years, but has seen anincrease in sales in recent years with the craft beertrend expanding. Hollows is especially popular inthe USA where the craft beer industry is thriving.With more supermarkets introducing a ‘freefrom’ section, the company expect to see Hollowsmore widely available in the multiples, as well asin outlets catering for specialist diets. Eldon Robson, great grandson of originalbrewer Thomas Fentiman comments: “When westarted brewing drinks in 1905 we had neverheard of gluten allergens, but as we move with thetimes it is something that is relevant to our customers and we want tocreate delicious drinks that everyone can enjoy.”New product launch: TofurkyAmerica’s best-loved meatalternative, Tofurky, has arrived in theUK to bring its range of plant-basedprotein products to the nation’s threemillion1 vegetarian and vegans, andthe much larger “meat reducer”market.Tofurky is launching a range ofchilled vegan deli slices, sausagesand tempeh products which will beavailable through natural healthretailers nationwide. The range will include OvenRoasted, Hickory Smoked andSmoked Ham-Style Deli Slices, allavailable in packs of eight versatile, GM free and soybean-based veganslices. Also in the range will be ‘Artisan’ and ‘Gourmet’ sausages inSpinach Pesto, Chick’n & Apple, Italian and Kielbasa flavours and SmokeyMaple Bacon Tempeh.All products in the new Tofurky range are 100% vegan, free from geneticmodification and offer a long shelf life without the use of potassium sorbateand processing solvents such as hexane-extracted soy isolates andconcentrates. Instead, all Tofurky products are based on organic tofu andtempeh which have a long history of supporting health throughout the world.12_Layout 1 24/08/2015 09:35 Page 1Food & Drink International 13www.fdiforum.netDon’t forgetyou can now readFood & Drink International Digital Editionsnow available on iPad & iPhonewww.fdiforum.netIdeal for those who spendtime away fromthe officeonthego!New appointment as Pollardcontinues to expand Rigid box specialistPollard Boxes hasappointed GrantMcIvor as BusinessDevelopmentManager.A trained printer,Grant has extensivenew businessdevelopmentexperience in thepackaging sector, withparticular expertise inthe wines and spiritindustry. He has mostrecently worked asNew Business Development Manager for MW Creative.At Pollard, he will be responsible for further building the company’spresence in the drinks sector as a designer and manufacturer of luxurypackaging solutions.“Grant’s combination of technical and sales experience will enable us tomaximise opportunities in this important market,” comments Peter Conner,Pollard’s Commercial Director.“This ability to demonstrate in-depth knowledge and expertise in specificmarkets is key to our continuing growth and success.”ICS Cool Energy appoints GroupHuman Resources Director Neil Gibbs joins fromRadiodetection (part of SPXCorporation), a global multi-technology company thatspecialises in thedevelopment of new andinnovative products essentialto utility workers andcontractors, where he wasGlobal Human ResourcesDirector. Here, Neil gainedextensive experience indeveloping a strategic HRstructure, and embedded theongoing implementation ofkey initiatives which align individual performance to company requirements. Commenting on his new role, Neil Gibbs said, “It is a great privilege tojoin ICS Cool Energy, because of its excellent reputation. I am impressedwith its ambitious growth plans and have a clear picture of how to supportthese plans. My new role will involve building and revitalising staffinfrastructure, helping to strengthen all areas of the business. I plan on re-evaluating the work culture to gauge if we are creating the optimumenvironment for people to grow and achieve. A strong, positive cultureenables better recruitment, staff retention and customer service, so thebetter we make it, the more solid our growth will be.”To advertise your services onthe news pages contact us on01472 31030213_Layout 1 24/08/2015 09:35 Page 114 Food & Drink Internationalwww.fdiforum.netIMPORT AND EXPORTGermany has established itself as adistribution hub on the largest possiblescale and a vital player in internationaltrade. Indeed, the World Bank’s 2014Logistics Performance Index ranksGermany first out of 160 countries, as wellas confirming that Germany was the bestperformer over the period 2007-14Exports of processed foods andagricultural commodities from Germanygenerated €64.2 billion in sales in. Morethan 30% of all processed foods made inGermany are exported, 79% to other EUmember states. This rising share ofexports underpins Germany’s competitivePHOTO: SHUTTERSTOCK.COM/MAPICSThe heart of EuropeCommitments to automation, recycling and logistics ensureGermany remains one of the industry’s most important locations14-16_Layout 1 24/08/2015 09:38 Page 1Food & Drink International 15www.fdiforum.netIMPORT AND EXPORTlocation factors and its geographicalposition allowing it to effectively serve notonly national but also internationalmarkets. In addition, the country is a netimporter of food and beverage productsand almost always the most importantEuropean market for foreign producers. As Germany Trade & Invest points out,thanks to the enduring popularity ofGerman-made products abroad, theindustry is expected to continue its steepgrowth curve in the coming years. Theorganisation also suggest that, despite thefact that they currently account for lessthan 20% of total export value, there isplenty of potential for growth in easternand central Europe. In addition to this,German discounters Aldi and Lidl arenow among the pre-eminent retailers innumerous countries around Europe,providing an obvious showcase forGerman products.Many German companies aim to ensureit remains a major logistics centre.Companies such as Jungheinrich are theleaders in their field and one majorinnovation in recent years has been theintroduction of the German TechnologyCentre for Load Unit & Cargo Security,known as DUO LAB, which aims to offercompanies the opportunity to reach andestablish the highest levels of safety atevery aspect of the logistics processes.DUO LAB’s value to the industry hasbeen emphasised as it has now beenofficially accredited by the Germanaccreditation body DAkkS. This meansthe technology centre now operatesaccording to national and internationalauditing standards and is authorised toissue recognised certificates.Dr Christian Rohm, CEO of DUOPLAST AG, says, “After a year ofintensive documentation and audits, wecan now hold the certificate of DAkkS inour hands. This makes us one of the veryfew laboratories in the field of transportsimulation, handling and temperaturetests with this seal of quality. For ourcustomers, the accreditation meansmaximum safety, as the work of ourtechnology centre is monitored by thestate, and the test results are recognisedby international authorities.”Christoph Graefe, director of thetechnology centre, says, “Theaccreditation ensures that we operateindependently and provide objectiveresults. This is a sign of quality thatguarantees validated test results.”It used to be that Germany’s economicstability was one of its major selling pointsbut in recent years prospects haveappeared less impressive. Nevertheless it’sunsurprising that many internationalcompanies have looked towards the nation16 ÁPHOTO: SHUTTERSTOCK.COM/TORSTEN LORENZ14-16_Layout 1 24/08/2015 09:38 Page 216 Food & Drink Internationalwww.fdiforum.netIMPORT AND EXPORTas an obvious place to invest. Certainlyhigh productivity rates and steady labourcosts have helped to make Germany anattractive investment location. Germany occupies first place in theworld as a manufacturing and exportcountry for both beverage technology andpackaging machinery. Around a hundredcompanies account for an export share ofaround 85%. China is still the largestbuying country, particularly for beveragepackaging machinery, followed by theUSA, and industry experts expect thismarket to grow by 5-7% over the nextyear.The prospects also look good for thedomestic German sector. The GermanFood Processing and Packaging MachineryAssociation expects about 3% more saleswhen the total for 2014 is calculated andaround 5% more in 2015. The productionvalue of food processing and packagingmachinery rose by 7% to €12.4 billion in2013 and, in total, beverage technologyaccounts for a production volume of morethan €5 billion, as components andespecially stretch blow-moulding machinesfor PET packaging are statisticallyaccounted for elsewhere.Another area where Germany alsoseems to be leading the rest of Europe isin its recycling rates. Virtually no wastenow goes to landfill and they top manycharts in terms of their recycling rates –for example, 85% of aluminium closuresare recycled in Germany, compared to65% in Italy and 45% in the UK.Much of this enthusiasm for recyclingin Germany has come about thanks to theregulations that exist in the country. TheDoesnpfand, for example, demands thatretailers and suppliers are obliged torecover unwanted packaging. ManyGerman companies have, however,decided to consider obligations such asthis as an opportunity rather than aninconvenience, and have thereforedecided to revamp their packaging tomake it more sustainable so they don’thave to go to the trouble of organisingcollections of the more traditional cansand bottles – thereby encouraging moreinnovation.Another way in which Germanproducers are able to create innovationthrough legislation is in the drinks sector.German beer has for many generationsadhered to the Reinheitsgebot, the beerpurity order, which required that onlybarley, hops and water be used to makebeer. These days that can’t be enforced onall beer in Germany as it would obviouslyserve as a restraint on trade, and thereforeimports into the country can be brewedusing numerous ingredients, but Germanbeer companies still like to adhere to itsregulations to give the country’s beer itsunique selling point. Those who attendedthe BrauBeviale show will be aware thatthe country continues to lead the way inbeer, and organisation such as theInstitute of Biotechnology at theTechnical University of Berlin are amongthose organisations continuing toinnovate. In fact, despite Germany’sobvious reputation as a traditional beer-drinking nation, it does appear that theyare faster than many other nations atlooking towards new opportunities.Although the German economy perhapsisn’t as vibrant as may have been the casea few years back, its reputation foradvanced manufacturing and as a majorlogistics hub will ensure that Germanycontinues to make a huge impact on thefood and drink industry for many years tocome.PHOTO: SHUTTERSTOCK.COM/DIAMANT2414-16_Layout 1 24/08/2015 09:38 Page 3supplier to the food manufacturingindustry, stock the top brands ofprotective equipment - including 3M – fora product range that is almost second tonone. It has also developed its own valuerange Reldeen label, which it hopes willoffer even more tailored productsolutions. One of its solutions was toreplace Vinyl gloves with its own foodplus gloves, and do away with householdlatex gloves with Nitrile heavy weightgloves offering an alternative that is morereliable and more comfortable than itscounterpart. Its range of attentivespecially made eye protection meet thevigorous demands of the food industry, aswell as respiratory protection which drawson 30 years of experience. The use of high performance fabrics,with moisture management and thermalregulation, has become commonplace. Aswith every other area across the industry,sustainability has become a hot topic. Thishas been factored in to the design ofFood & Drink International 17www.fdiforum.netPPEA work uniform might conjure imagesof shirts and pencil skirts, but clothing inthe workplace is about more than dressingsharply. Personal protective equipmentmight not win any points for style, but it’sa crucial part of the industry. No one expects to waltz down thecatwalk in protective equipment, butbusiness information company TextilesIntelligence have reported that workersare increasingly demanding that theirprotective clothing must be comfortable towear, alongside the expected protection. Traditionally, comfort wasn’t a benefitfactored in by PPE designers, but thereport found that the industry is makingefforts to find equilibrium betweendependable protection and the need forworkers to be comfortable. As staff arespending entire shifts wrapped up invarious types of protective equipment, itshould go without saying that theircomfort should be a priority. After all, if aworkforce is uncomfortable, attention totasks will wane and the overall safety levelis likely to fall. 3M offer a simple solution – ‘comfortwithout compromise’. The company hasdeveloped a range of effective productswhich not only safeguard workers, butalso provide them with reliablecomfort. For example, thecompany’s advancements inhearing conservation has led to thecreation of specifically designedrange to contend with the noise ofthe food industry, from ear plugs, tomuffs and communication headsets, andall made with comfort in mind. Needlers, the UK’s leading PPEPPE gear, with designers experimentingwith more environmentally friendlymethods and materials for use across thesupply chain. The increasing awareness on workplacesafety and the rise in governmentregulations has shifted the spotlight ontoPPE, and fuelled the rising demand forpersonal protective equipment across theglobe. Market research reporters Technavioushave predicted that the Global PPEMarket will grow at a CAGR of 8.09 percent over the period 2014-2019. Thereport was compiled based on in-depthmarket analysis, alongside inputs fromindustry experts. Demand is also beingfuelled by the rapidindustrialisation and increasingforeign investment. This increasewill see the sustained rise ofpersonal protective equipmentdesigned with sustainabilityand comfort in mind. PHOTO: SHUTTERSTOCK.COM/VIACHESLAV KRYLOVComfortnotWorkers calling for more comfortablepersonal protective equipment has led tothe rise of a new wave of PPE. compromise PHOTO: SHUTTERSTOCK.COM/WWW.BILLIONPHOTOS.COM17_Layout 1 24/08/2015 09:39 Page 118 Food & Drink Internationalwww.fdiforum.netComputers have cut down on much of the workwe do in life, and this is no different in the foodand drink industry.The increasing diversity of products and product packaging hasmade a big impact on the technology used in food production inrecent years. Companies cannot now function correctly withoutsoftware packages being used at all stages of the production anddistribution process – but the challenge is to work out whatsystems are the most suitable for any given company.It’s now easier than ever for companies to make use of bespokesoftware that can be fully integrated into the production process,rather than have to change your ways of working to incorporate anoff-the-shelf option. The added advantage is the exceptionaltraceability, which is of particular importance as the supply chain isextended.ERP solutions are now commonplace throughout the industry –and that’s not surprising given how effectively they have changedthe way in which companies can work. The presence of real timeinformation means downtime is drastically reduced, with aperpetual inventory – which is accurate – replacing therequirement for regular stock takes. The solutions ensureconfidence in the accuracy of the information the companiesprovide to all parts of their supply chain, and all parts of thecompany. Solutions providers such as Epicor also bolster the ERPsolution with fully integrated WMS capabilities as well – bringingall logistics and supply chain management solutions in onesystem that can be tailored to specific requirements.As always the focus is on efficiency, with a view to reducingcosts through minimising on mistakes a more traditional systemmight make. Removing the human element where possible canhelp to not only ensure that all data is correct and accurate, butthat there are no unnecessary paper trails to try and workthrough. Automation is king, both on the production line – andwhen it comes to software packages.One area where this is of particular value is in the supplychain, specifically in distribution centres – which might seeproducts coming in from multiple manufacturing sites across thecountry, before being sent out to various wholesale or retailoutlets from that one warehouse. Any delays at this crucial partof the process can be catastrophic, as it is distribution centreswhich commonly deal with directly with the final client –introducing that age-old risk of failing to satisfy and thus losing akey contract. With the food and drink retail market dominated by a few verypowerful retailers, manufacturers can ill-afford to suffer any lostconfidence with these major clients. One such company who specialises in this industry, and inWarehouse Management Software (WMS) specifically, is IndigoSoftware. As Mark Wilkinson from Indigo explains, “In manyDigital ERA Digital ERA 18-21_Layout 1 24/08/2015 09:40 Page 1Food & Drink International 19www.fdiforum.netSOFTWARE AND HARDWAREcompanies we find there are systems inplace to satisfy legislation, but that theyare paper-heavy and inefficient. Thisoften leads to increased costs, in termsof archiving the data, man-hours infinding information if it is required –and of course the costs involved in anyinformation that is lost or goes missing.” “What we provide is a streamlinedtrack and trace system, so that theoperator can access all the necessarydata at the push of a button.”And it is this traceability that continues to place pressure onmany within the supply chain today. In fact a recent survey of250 companies in the UK food and drink industry suggested that26% of those surveyed wouldn’t be able to identify product recallitems within that timescale, while 11% would need at least a dayand 10% wouldn’t be able to carry out those requirements at all.That would inevitably mean that they would have little chance ofwinning contracts from blue chip companies whose traceabilityrequirements often go far above and beyond therecommendations of food safety bodies and governments.Warehouse Management Systems work to minimise that risk,by accurately recording all products that enter the facility – wherethey came from, and what their final destination will be. Fromthat point they are tracked through the warehouse until they aredispatched, allowing Operations Managers to not only save timeon the tasks they need to do, but also stay informed as to anyfluctuations in stock incoming – be it an unusually large one-offorder, or a more long-term change in stock levels. The use of software has been so ingrained in the productionprocess over the last few years that it’s sometimes hard toimagine how some parts of the industry coped without it. Thenext stage is for this software to become even more intuitive,explicit and effective – creating an even more efficient supplychain.That said, companies will only be able to reap the benefits ofthese advancements, so long as they continue to invest in keepingtheir systems up to date. It can be easy to believe the improvedtraceability that comes about as a use of WMS should besomething to look into when something goes wrong – but manylarge retailers will not even consider a company as a potentialclient unless they prove they can retrieve data within a four hourperiod. PHOTO: INDIGO SOFTWAREPHOTO: SHUTTERSTOCK.COM/WAVEBREAKMEDIA18-21_Layout 1 24/08/2015 09:40 Page 2Next >